Job description
NimbusTech Solutions is a rapidly growing SaaS company that helps organizations optimize customer journeys through dataâdriven software. We are looking for a Customer Success Manager who will partner with clients to drive adoption, maximize value, and ensure longâterm success.
You will be the advocate for our customers, coordinating with product, sales, and support teams to deliver outstanding outcomes. If you thrive in a fastâpaced environment and are passionate about helping customers succeed, we want to hear from you.
Responsibility
- Own the customer lifecycle from onboarding to renewal, ensuring customers achieve their desired outcomes.
- Develop and execute tailored success plans with measurable milestones.
- Lead periodic business reviews with executive sponsors to demonstrate value and drive renewals.
- Monitor health metrics, usage data, and CSAT/NPS to identify risk and action opportunities.
- Collaborate crossâfunctionally with Product, Sales, and Support to resolve issues and advocate for customers.
- Pilot adoption programs and best practices to maximize product utilization and value realization.
Qualification
- 3+ years in Customer Success, Account Management, or a related SaaS role.
- Proven track record of reducing churn and increasing expansion ARR.
- Excellent communication, presentation, and storytelling skills.
- Experience with CRM and CS tools (Salesforce, Gainsight, Zendesk, or similar).
- Ability to translate customer needs into product requirements and roadmaps.
- Bachelor's degree or equivalent work experience.