Job description
Join CloudEngage Solutions as a Customer Success Manager and embark on an exciting journey with a fast-growing SaaS innovator based in San Francisco. You will be the trusted advisor and advocate for key clients, ensuring their success and satisfaction with our cutting-edge technology platform. If you’re passionate about building long-term relationships, transforming customer experiences, and driving adoption, we want to connect with you.
Responsibility
- Serve as the primary point of contact for assigned enterprise clients, driving account success and retention.
- Proactively manage the customer lifecycle, from onboarding and adoption to renewal and expansion.
- Deliver product training and best practice guidance to optimize client outcomes.
- Monitor customer health metrics and intervene with solutions to mitigate risk.
- Collect and communicate client feedback to inform product improvements.
- Partner cross-functionally with Sales, Engineering, and Product teams on client needs and opportunities.
- Prepare and conduct regular business reviews to demonstrate value delivered.
- Support contract renewals and identify upsell or cross-sell opportunities.
Qualification
- Bachelor’s degree or equivalent experience in Business, Communications, or related field.
- 3+ years in Customer Success, Account Management, or related SaaS experience.
- Proven track record of building strong client relationships in a B2B environment.
- Excellent communication, presentation, and problem-solving skills.
- Experience leveraging CRM systems (Salesforce or similar).
- Comfort with data analysis and reporting tools.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Technical aptitude and a passion for learning new platforms.