Job description
Join NovaCommerce Labs as a Dropshipping Operations Specialist and own the entire order lifecycle from supplier onboarding to delivery accuracy. This role blends strategic optimization with hands-on execution to maximize margins and customer satisfaction in a fast-growing e-commerce environment.
You'll collaborate with suppliers, optimize product selection, automate workflows, and provide data-driven insights to leadership. If you are metric-driven, process-minded, and passionate about scale, we'd love to hear from you.
Responsibility
- Own end-to-end dropshipping operations: order processing, inventory updates, shipping verification, and issue resolution.
- Source, evaluate, and onboard suppliers; negotiate terms to secure optimal pricing and fulfillment timelines.
- Analyze product profitability, run pricing strategies, and optimize margins using data dashboards.
- Design and implement automation for order routing, repricing, and alerts to reduce manual work.
- Collaborate with Marketing and Product teams on product selection, launches, and promotional campaigns.
- Manage customer service escalations for dropship orders and coordinate with suppliers to resolve issues promptly.
- Prepare regular performance reports and executive dashboards to inform strategy and budgeting.
Qualification
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- 2-4 years of experience in dropshipping, e-commerce operations, or supply chain roles.
- Proficiency with Shopify and apps such as DSers/Oberlo; familiarity with AliExpress is a plus.
- Strong data analysis skills using Excel, Google Sheets, or similar tools; comfort with data visualization.
- Excellent negotiation, communication, and vendor-management abilities.
- Self-motivated with the ability to manage multiple projects in a fast-paced environment.