Job description
Join our team at Duta Abadi Primantara as an E-Commerce Customer Service Staff. In this role, you will be responsible for providing fast responses to e-commerce customers, handling complaints, and ensuring customer satisfaction across various digital platforms.
Responsibility
- Respond promptly to customer inquiries through various channels
- Handle and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Process orders and manage customer accounts
- Keep records of customer interactions and transactions
Qualification
- Excellent communication skills both written and verbal
- Customer service experience in an e-commerce environment
- Ability to multitask and prioritize workload effectively
- Proficient in using customer service software and CRM systems
- Attention to detail and problem-solving skills