Job description
BFI Finance Indonesia is seeking a proactive Field Collection Officer to join our Bojonegoro branch. In this field-based role, you will conduct regular on-site visits to borrowers, interact with customers to discuss repayment options, and record every interaction in the Collection Activity (LKH) system from day one.
Your work focuses on maintaining healthy portfolios by securing timely repayments while upholding the highest standards of integrity and compliance. This position offers a hands-on mix of fieldwork, customer engagement, data entry, and collaboration with branch teams to optimize recovery outcomes.
As a frontline representative of BFI Finance Indonesia, you will:
- Conduct regular on-site visits to borrowers within the Bojonegoro area to verify account status and gather repayment information.
- Communicate clearly and professionally with customers to discuss repayment options, negotiate payment plans, and collect payments or payment promises in line with company policy.
- Document all collection activities accurately in the Collection Activity (LKH) system, ensuring data integrity and timely updates.
- Verify borrower information, update account status, and escalate delinquent cases to the appropriate channel as needed.
- Collaborate with branch staff, field support, and customer service to optimize collections and minimize losses while maintaining a positive customer experience.
- Maintain compliance with local regulations and internal policies; demonstrate ethical conduct and professionalism in all interactions.
- Prepare daily activity reports and performance updates for your supervisor to support insights and decision-making.
- Safely operate field equipment and manage scheduling to maximize coverage and efficiency in the assigned territory.
Responsibility
- Conduct regular on-site visits to borrowers within the Bojonegoro area to verify account status and gather repayment information.
- Communicate clearly and professionally with customers to discuss repayment options, negotiate payment plans, and collect payments or payment promises in line with company policy.
- Document all collection activities accurately in the Collection Activity (LKH) system, ensuring data integrity and timely updates.
- Verify borrower information, update account status, and escalate delinquent cases to the appropriate channel as needed.
- Collaborate with branch staff, field support, and customer service to optimize collections and minimize losses while maintaining a positive customer experience.
- Maintain compliance with local regulations and internal policies; demonstrate ethical conduct and professionalism in all interactions.
- Prepare daily activity reports and performance updates for your supervisor to support insights and decision-making.
- Safely operate field equipment and manage scheduling to maximize coverage and efficiency in the assigned territory.
Qualification
- High school diploma or equivalent; a Diploma or Bachelor's degree is preferred.
- 1-2 years of experience in field collection, credit control, or a related customer-facing role; strong candidates with internship experience will be considered.
- Excellent communication, negotiation, and interpersonal skills with the ability to manage difficult conversations respectfully.
- Valid driver's license and reliable transportation; willingness to travel within Bojonegoro and surrounding areas.
- Strong time management, organization, and the ability to work independently to meet targets.
- Proficiency with basic computer and mobile devices; familiarity with collection systems or LKH is a plus.
- Integrity, ethics, and a customer-centric approach aligned with regulatory requirements and company policies.