Job description
Are you passionate about museum operations and audience experience? The Aurora Museum of Cultural Heritage seeks a proactive Museum Operations Manager to oversee daily operations, facilities, security, and visitor services for a premier cultural institution in New York City.
You will partner with curatorial, education, development, and external vendors to ensure safe, accessible, and engaging experiences for diverse audiences.
Responsibility
- Oversee daily museum operations including facilities, security, visitor services, and front-of-house staff.
- Manage budgeting, vendor relationships, and contract administration.
- Lead safety, risk management, and compliance with regulations.
- Develop and implement exhibits support logistics, packing, handling, and installation scheduling.
- Collaborate with curatorial and education teams on program delivery and special events.
- Oversee ticketing, membership, and data-driven visitor analytics.
- Champion accessibility and inclusive visitor experiences.
- Lead, train, and develop operations team; schedule coverage; manage performance.
Qualification
- Bachelor's degree in Museum Studies, Arts Administration, History, or related field; or equivalent experience.
- 5+ years in museum operations, facilities, or visitor services.
- Demonstrated budget management and vendor negotiation experience.
- Strong leadership, communication, problem-solving, and customer service skills.
- Knowledge of museum security, life safety, environmental controls, and regulatory compliance.
- Experience with collections handling, exhibition logistics, and installation coordination a plus.
- Proficiency with museum management software and ticketing systems; data-driven.
- Ability to work evenings/weekends during events or emergencies.