Job description
NovaCart Solutions is seeking a results-driven Online Store Manager to lead day-to-day operations of our growing e-commerce brand. This role combines product listing optimization, inventory management, customer experience, and performance analytics to maximize revenue and profitability across our online storefronts.
In this role you will partner with merchandising, marketing, and tech teams to ensure product data quality, on-brand storytelling, and seamless checkout experiences. You will own native store operations (Shopify/WooCommerce/Amazon Seller Central), and drive improvements from inception to scale.
Responsibility
- Oversee daily operations across Shopify, WooCommerce, and Amazon Seller Central to ensure uptime and smooth order processing.
- Optimize product data, titles, descriptions, images, pricing, and promotions to maximize conversion and average order value (AOV).
- Manage inventory forecasting, supplier communication, and fulfillment coordination to prevent stockouts and overstock.
- Analyze performance metrics (traffic, conversions, revenue, AOV) and translate insights into actionable roadmaps.
- Collaborate with Marketing to plan and execute product launches, campaigns, and optimized landing pages.
- Streamline customer experience by refining order management, returns, and support workflows.
- Develop SOPs, implement automation, and drive scalable processes for long-term growth.
Qualification
- 3+ years of experience in e-commerce store management or operations (Shopify, WooCommerce, Amazon Seller Central).
- Strong data and analytics skills with proficiency in Excel/Google Sheets and GA4.
- Experience with product listing optimization, SEO, catalog management, and merchandising.
- Hands-on experience with inventory management and fulfillment operations.
- Excellent communication, teamwork, and cross-functional collaboration abilities.
- Project management skills with a bias for action and problem-solving mindset.
- Ability to thrive in a fast-paced, remote-friendly environment and manage multiple stakeholders.