Job description
Private Advertiser is seeking a proactive Operation Supervisor to oversee our Bali site, ensuring smooth operations for sports, recreation, and guest experiences. This role blends leadership, operational planning, and hands-on problem solving to deliver outstanding service.
As a key member of our operations team, you will manage daily workflows, supervise a diverse team, and coordinate with facilities, vendors and program partners to keep events and activities running on time and to standard. Your focus on safety, quality and efficiency will help us exceed guest expectations while maintaining cost controls.
Based in Bali, you will partner with cross functional teams to plan staffing, respond to guest inquiries, resolve conflicts, and monitor performance against KPIs. The ideal candidate is a hands on leader, with excellent communication, strong organizational abilities, and the resilience to multi task in a fast paced environment.
We offer a competitive salary in the Rp7 to Rp8 million range, opportunities for growth, and a dynamic, guest oriented workplace. If you are ready to own day to day operations and help deliver memorable recreational experiences, apply today.
Responsibility
- Lead daily operations at the Bali site and supervise front line staff responsible for guest services.
- Plan and manage shift schedules, attendance, task assignments and workload balance.
- Monitor service quality, handle guest inquiries, and resolve conflicts with professionalism.
- Coordinate with facilities, vendors and program partners to ensure equipment, supplies and venues are prepared.
- Enforce safety, health and security protocols; conduct incident reporting and follow up on corrective actions.
- Track key performance indicators, generate reports, and identify opportunities to optimize processes.
- Support training and onboarding, coach team members to improve performance and customer experience.
Qualification
- Proven experience in operations supervision or team leadership in hospitality, recreation, or events.
- Strong communication, problem solving and conflict resolution skills.
- Ability to manage schedules, basic budgeting and inventory control.
- Customer focused mindset with a proactive approach to service delivery.
- Comfort working in a fast paced environment and handling multiple tasks.
- Knowledge of safety regulations and incident reporting; basic risk assessment.
- Proficiency in Indonesian; English is a plus.