Job description
Join UangMe as a Retail Lender Specialist (Relationship Manager) and play a pivotal role in shaping the lending and investment experience for customers in Jakarta. Based in Jakarta Selatan, you will design and implement strategies to achieve defined investment and loan targets while delivering a superior client experience. This is a hands-on, client-facing role that blends relationship management, sales discipline, and financial insight to help customers grow their wealth and access responsible credit.
You will partner with product and risk teams to promote lender and investment products, identify opportunities, and tailor solutions to customers' financial goals. You will actively prospect new clients, qualify their needs, present compelling recommendations, and manage the end-to-end sales cycle from initial inquiry to onboarding. You will track performance against targets, monitor risk, and ensure compliance with internal policies and regulatory requirements. If you are energized by building lasting client relationships, have a track record of selling financial solutions, and thrive in a fast-paced fintech environment, this is the role for you.
At UangMe, we value customer focus, integrity, and growth mindset. You will collaborate with marketing, product, and risk teams to craft compelling value propositions, deliver excellent service, and help clients achieve their financial goals while maintaining responsible lending practices. Success in this role is measured by achievement of investment and lending targets, client satisfaction, and robust risk management. If you are results-driven, possess strong communication skills, and enjoy working in a dynamic market, we want to hear from you.
This role offers career growth, mentorship from senior leaders, and exposure to Indonesia's vibrant financial services market in Jakarta.
Responsibility
- Build and manage strategic relationships with retail clients seeking lending and investment solutions.
- Promote and cross-sell lender and investment products to meet agreed targets.
- Conduct needs analysis, qualify client requirements, and tailor customized financial recommendations.
- Manage end-to-end sales processes from initial inquiry to onboarding while ensuring accuracy and compliance.
- Collaborate with product, risk, and compliance teams to implement campaigns and ensure regulatory adherence.
- Monitor portfolio performance, track key metrics, and adjust sales strategies to optimize results.
- Maintain up-to-date knowledge of market trends, competitor activity, and regulatory changes to better serve clients.
- Leverage CRM tools to manage pipeline, record activities, and provide timely reporting to leadership.
Qualification
- Bachelor's degree in Finance, Economics, Business, or a related field.
- 3+ years of experience in retail banking, lending, or fintech product sales.
- Proven track record of meeting or exceeding sales targets and building a robust client base.
- Strong interpersonal skills with the ability to build trust and lasting relationships.
- Solid understanding of lending processes, credit risk, KYC, and regulatory compliance.
- Excellent written and verbal communication in Indonesian and English.
- Proficiency with CRM software, data analysis, and credit portfolio management.
- Ability to thrive in a fast-paced, target-driven environment and work independently as well as in a team.