Job description
Join our fast growing customer service team in New York, delivering exceptional support to a diverse client base. We are seeking a personable, problem solving specialist who communicates clearly and resolves issues with empathy.
As a Customer Service Representative, you will be a frontline advocate for our customers, helping them navigate products and services, processing requests, and ensuring satisfaction across channels.
What we offer: competitive pay, comprehensive benefits, flexible scheduling, and opportunities for growth in a dynamic, customer centric environment.
Responsibility
- Respond to customer inquiries via phone, email and chat with clarity and courtesy
- Troubleshoot product or service issues and provide effective solutions
- Document interactions and update customer records in the CRM
- Collaborate with sales, tech support and billing to resolve complex cases
- Manage escalation queues and ensure timely resolution
- Maintain high customer satisfaction and first contact resolution metrics
- Contribute to knowledge base and share product feedback
- Support a positive brand experience through professional communication
Qualification
- 2 years minimum in customer service or related field
- Excellent written and verbal communication skills
- Strong problem solving and critical thinking
- Empathy, patience and active listening
- Proficiency with CRM and ticketing systems
- Ability to multitask and manage time effectively
- High school diploma or equivalent; degree preferred
- Available for flexible scheduling