Job description
Join Peak Performance Fitness Club as a Fitness Program Manager, where ambition meets impact. We design world-class fitness experiences for a diverse community of athletes, professionals, and beginners. This leadership role blends program strategy, team development, and guest experience to deliver measurable results.
As part of our high‑performance team in Seattle, you will oversee program design, scheduling, trainer development, and member success initiatives. You will partner with operations, marketing, and product teams to craft compelling class offerings, deliver consistent quality, and drive retention.
What you get: competitive salary, comprehensive benefits, ongoing education, and a culture that prioritizes well‑being and growth.
Responsibility
- Lead the design, launch, and ongoing optimization of fitness programs and classes across small-group, large-group, and specialty formats.
- Manage scheduling, capacity planning, and trainer allocation to maximize member satisfaction and facility utilization.
- Coach and develop a high-performing team of trainers through ongoing feedback, performance reviews, and mentorship.
- Collaborate with marketing to create compelling program campaigns and member engagement initiatives that drive retention and referrals.
- Analyze program KPIs (attendance, retention, NPS) and implement data-driven improvements.
- Ensure safety, accuracy, and quality control for all programming with adherence to health regulations and facility standards.
- Oversee onboarding and continuous education for staff on coaching methods, equipment usage, and injury prevention.
- Foster an inclusive, motivating, and results-oriented culture for staff and members alike.
Qualification
- Bachelor’s degree in Exercise Science, Kinesiology, Sports Management, or related field; or equivalent professional experience.
- Minimum 3-5 years of experience in fitness programming, gym management, or group fitness leadership.
- Proven track record of growing class attendance, improving member satisfaction, and achieving KPIs.
- Strong leadership, communication, and conflict resolution skills; ability to inspire teams and build relationships across departments.
- Knowledge of program design, periodization, injury prevention, and safety protocols; basic nutrition knowledge is a plus.
- Excellent organizational skills and experience with scheduling tools and CRM systems; data-driven mindset.
- Certification such as ACSM, ACE, NASM, or equivalent preferred.
- Commitment to inclusion, diversity, and creating a welcoming environment for all fitness levels.