Job description
Cardinal Health is seeking a dedicated Insurance Verification Specialist to join our healthcare operations team. This full time role focuses on verifying patient insurance coverage and benefits to ensure accurate billing and a positive patient experience. The position is based in Taguig City, Metro Manila, offering a collaborative environment, ongoing training, and opportunities to grow within a global healthcare company.
Your responsibilities include verifying insurance eligibility and benefits, determining patient financial responsibility, and communicating clearly with patients, healthcare providers, and payers. The ideal candidate is detail oriented, possesses strong communication skills, and can navigate payer systems to support timely claims and appropriate patient liability. This role emphasizes accuracy, privacy, and efficiency, contributing to a smooth revenue cycle and excellent patient service.
As part of Cardinal Health, you will work closely with the billing and care coordination teams to resolve discrepancies, document verification results in electronic health records, and maintain compliance with privacy standards such as HIPAA. We value initiative, reliability, and a proactive approach to problem solving. Cardinal Health offers competitive compensation, comprehensive benefits, and a supportive culture that emphasizes integrity, service excellence, and continuous improvement.
If you are passionate about healthcare operations, eager to learn, and ready to contribute to a trusted global partner in health, we invite you to apply for this essential role in our Manila region operations.
Responsibility
- Verify patient insurance coverage, benefits, copays, deductibles, and network status for scheduled services
- Confirm eligibility and authorization requirements with payers and providers
- Determine patient financial responsibility and communicate estimated costs clearly to patients
- Document verification results accurately in EHR or Practice Management systems
- Identify and resolve discrepancies or missing information; escalate when needed
- Collaborate with billing, clinical staff, and care coordination to support timely claims
- Maintain HIPAA compliance and protect patient privacy in all communications
- Meet productivity, accuracy, and quality targets through consistent performance
Qualification
- 1+ year of experience in insurance verification or healthcare customer service
- Strong knowledge of payer guidelines, eligibility verification, and benefits
- Proficiency with EHR/Practice Management systems and accurate data entry
- Excellent written and verbal communication in English; additional Filipino language skills are a plus
- High attention to detail, accuracy, and problem solving under pressure
- Ability to multitask and manage competing priorities in a fast paced environment
- Diploma or degree required; healthcare or related field preferred