Job description
Entry Level Medical Allied Graduates – Healthcare Customer Service
Launch your career in healthcare customer service with a reputable private advertiser in Taguig City. This entry level opportunity is open to fresh graduates and those starting a career in medical allied fields. No prior experience is required because we provide comprehensive training, ongoing coaching, and clear pathways to growth. If you are curious, patient, and excited to help patients access the care they need, this role was made for you.
In this position you will represent our health care support team, handling inquiries from patients and providers, assisting with appointments, and guiding callers through basic services and benefits. You will learn medical terminology and privacy standards while delivering accurate information with empathy and professionalism.
What you can expect:
- Answer inbound calls and respond to inquiries from patients, families, and healthcare partners with empathy and professionalism
- Verify patient information, schedule appointments, and update records in the CRM with accuracy
- Explain services, benefits, and standard policies while maintaining privacy and data security
- Resolve routine concerns, route complex issues to supervisors, and document outcomes
- Assist callers with basic scheduling, referral processes, and medical terminology explanations
- Collaborate with healthcare teams to ensure timely follow ups and clear communication
- Adhere to quality and performance metrics, while seeking continuous improvement
Advantages of joining our team include competitive pay, benefits, comprehensive training, and opportunities for advancement within the organization. If you are ready to begin a rewarding career in healthcare support in the Philippines, apply today.
Responsibility
- Answer inbound calls and respond to inquiries from patients, families, and healthcare partners with empathy and professionalism
- Verify patient information, schedule appointments, and update records in the CRM with accuracy
- Explain services, benefits, and standard policies while maintaining privacy and data security
- Resolve routine concerns, route complex issues to supervisors, and document outcomes
- Assist callers with basic scheduling, referral processes, and medical terminology explanations
- Collaborate with healthcare teams to ensure timely follow ups and clear communication
- Adhere to quality and performance metrics, while seeking continuous improvement
Qualification
- Recent graduate from medical allied programs or related field; fresh graduates encouraged to apply
- Strong verbal and written communication in English; Filipino language skills a plus
- Customer service oriented with empathy and strong interpersonal skills
- Basic familiarity with medical terminology and healthcare processes; willingness to learn
- Proficient in using computers and CRM software; ability to navigate multiple systems
- Detail-oriented with excellent data-entry accuracy and privacy compliance
- Ability to multitask, manage time effectively, and maintain a positive attitude in a fast paced environment