Job description
Join Aisling Consulting Sdn. Bhd., a Kuala Lumpur based consultancy specializing in connecting global clients with bilingual talent. We are seeking a Work From Home Language Interpreter fluent in Mandarin and Cantonese to join our growing remote team. This full-time role offers competitive compensation, comprehensive training, and the flexibility to work from home while delivering high-quality interpretation services to a diverse client base.
Salary and benefits: RM 5,000 – RM 7,000 per month, with opportunities for performance-based rewards. We provide a structured onboarding program, ongoing language and interpretation training, and equipment guidance to ensure you can perform at your best from your home office. Fresh graduates, career switchers, and retirees are encouraged to apply — no prior interpreter experience is required, as our training program will equip you with the tools and confidence to succeed.
Your responsibilities include delivering accurate real-time interpretation between Mandarin and Cantonese speakers and English-speaking service teams, maintaining client confidentiality, and ensuring culturally appropriate communication. You will support a variety of customer interactions across call center and service desk channels, including phone, video, and chat sessions. You will document key terminology, maintain glossaries, and collaborate with a remote team to meet service level agreements and quality standards.
What we look for: strong bilingual communication skills in Mandarin and Cantonese, reliable internet access and a suitable home workspace, and a can-do attitude with a customer-first mindset. If you are excited to develop your interpretation skills and grow with a forward-thinking organization, we want to hear from you.
Work environment and culture: enjoy flexible scheduling, a supportive remote team, and opportunities for career progression in a growing service industry. We value initiative, accuracy, and a client-centered approach, and will provide ongoing feedback and development opportunities to help you excel in your role.
Responsibility
- Provide real-time interpretation between Mandarin and Cantonese speakers and English-speaking teams during calls and virtual meetings
- Interpret with accuracy and cultural sensitivity while maintaining strict confidentiality
- Prepare and maintain client glossaries and notes to ensure consistency across sessions
- Escalate complex issues to appropriate teams while ensuring a seamless customer experience
- Coordinate scheduling of interpretation sessions and manage workload to meet service levels
- Assist with written translations of standard documents when needed
- Record and log sessions, collect feedback, and participate in quality improvement initiatives
- Collaborate with remote teams to resolve inquiries efficiently
Qualification
- Proficiency in Mandarin and Cantonese with excellent listening and speaking skills
- Strong command of English for clear communication
- Excellent verbal and written communication with attention to detail
- Ability to work remotely with a reliable internet connection and suitable home workspace
- Stable work history and a customer-focused mindset
- Willingness to undergo training and develop interpretation skills
- Prior experience as an interpreter or in customer service is a plus but not required
- High school diploma or equivalent; higher education preferred