Job description
Join Offshore Business Processing as a Customer Service Agent (Logistics) and become the go-to expert for time-sensitive shipments. You will be the primary point of contact for customers, carriers, and internal teams, ensuring that every delivery is tracked, documented, and executed with precision. This role is ideal for a customer-focused professional who thrives in a fast-paced logistics environment and is committed to delivering exceptional service.
You will leverage your communication skills and problem-solving mindset to manage inquiries, provide proactive shipment updates, and resolve issues that may impact delivery timelines. By coordinating with carriers, warehouses, and operations, you will help optimize routing, documentation, and scheduling, while maintaining accurate records in our CRM. Your contribution will directly influence customer satisfaction, repeat business, and the efficiency of our logistics operations.
At Offshore Business Processing, you’ll join a dynamic team that values reliability, collaboration, and continuous learning. If you’re organized, customer-centric, and comfortable working in a busy call center environment, this opportunity offers competitive compensation, a clear path for growth, and the chance to make a measurable impact on time-critical shipments.
Requirements include a willingness to work in a full-time role with a focus on logistics support, excellent communication in English, and a proactive approach to problem solving. Apply today and help us keep operations moving and customers informed.
Responsibility
- Provide exceptional customer service for logistics-related inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Track and monitor shipments, update customers on status, and proactively communicate delays or changes in delivery timelines.
- Coordinate with carriers, warehouses, and internal teams to resolve issues and improve shipment efficiency.
- Process orders, manage required documentation, and ensure accuracy of shipment data in the CRM.
- Escalate complex problems to appropriate stakeholders and follow through until resolution.
- Maintain high levels of accuracy in data entry, reporting, and record-keeping to support operational metrics.
- Identify opportunities for process improvements and contribute to knowledge base and standard operating procedures.
- Build strong customer relationships, manage expectations, and uphold the company’s service standards.
Qualification
- 1-3 years of customer service experience, preferably in logistics, shipping, or supply chain.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software and basic MS Excel/Office tools; ability to learn new systems quickly.
- Strong problem-solving abilities and a calm, customer-focused demeanor under pressure.
- Detail-oriented with strong data-entry accuracy and organizational skills.
- Ability to work in a fast-paced environment and adapt to shifting schedules or shifts as needed.
- High school diploma required; bachelor’s degree preferred.
- Wamiliarity with local/regional logistics processes in the Philippines is a plus.