Job description
Prestige Club Management is seeking a Club Operations Manager to lead the daily operations of a premier private club in sunny Miami. This role blends hospitality leadership with strategic operations to deliver outstanding member experiences and sustainable results.
As the Club Operations Manager, you will oversee front desk, facilities, events, and services while partnering with senior leadership to shape programs that grow member engagement and loyalty.
We reward proactive, guest-focused leaders who thrive in a fast-paced, service-driven environment.
Responsibility
- Oversee daily club operations including front desk, amenities, maintenance, and events to ensure flawless member experiences.
- Lead budgeting, forecasting, and financial controls to drive profitability and sustainable growth.
- Recruit, onboard, train, and develop a high-performing hospitality team focused on service excellence.
- Design and execute member programs, events, and experiences that foster community and engagement.
- Ensure compliance with health, safety, labor, and licensing regulations; implement standard operating procedures.
- Manage vendor partnerships, contracts, inventory, and procurement to optimize costs and quality.
- Collaborate with senior leadership on strategic initiatives, partnerships, and long-term club growth; measure KPIs and member satisfaction.
Qualification
- Bachelor's degree in Hospitality, Business, or a related field or equivalent experience.
- 5+ years in club or hospitality operations with progressive leadership responsibilities.
- Demonstrated expertise in budgeting, financial management, and cost controls.
- Strong leadership, communication, and customer service skills; ability to motivate diverse teams.
- Excellent event planning, program development, and member experience design capabilities.
- Proficiency with club management software (POS, CRM, membership systems) and MS Office; tech-savvy mindset.
- Ability to work flexible hours including evenings and weekends; bilingual (English/Spanish) a plus.