Job description
Join a premier private club in the heart of London as the Director of Club Operations. You will lead daily operations, drive membership growth, curate world-class guest experiences, and steward the club’s culture of excellence.
We’re seeking a strategic leader with proven experience in hospitality, club management, and people leadership. This is an exciting opportunity to shape the member journey and set standards of service for a discerning clientele.
As a key member of the executive team, you will develop and manage budgets, oversee staff training, vendor relationships, and high-impact events that reinforce the club’s reputation for meticulous service.
Responsibility
- Oversee daily club operations, facilities, security, and service standards to ensure flawless member experiences.
- Lead talent recruitment, development, scheduling, and performance management for a high-performing hospitality team.
- Develop and manage annual budgets, revenue streams, and cost controls to achieve financial targets.
- Drive member acquisition, retention, and engagement through compelling programs, events, and partnerships.
- Collaborate with leadership to set strategic direction, policies, and standards for safety, compliance, and governance.
- Plan and execute signature events, private tastings, and member-only experiences that elevate the club’s prestige.
- Build strong relationships with vendors, sponsors, and community partners to maximize value for members.
Qualification
- Bachelor’s degree in hospitality, business, or related field; advanced degree a plus.
- Minimum 5-7 years in club, hotel, or high-end hospitality management with P&L experience.
- Proven leadership and team-building skills; track record of elevating service standards.
- Excellent member relations and communication abilities; fluency in English; multi-lingual a plus.
- Strong financial acumen with budgeting, forecasting, and cost-control experience.
- Event planning expertise and experience coordinating large-scale member programs.
- Operational knowledge of facilities management, risk and safety compliance, and vendor relations.