Job description
Join a fast growing Austin based company delivering exceptional customer service to a global audience. This is a full time role with competitive compensation, comprehensive benefits, and opportunities for career growth.
As a Customer Service Representative, you will be the first point of contact for customers, resolving inquiries, guiding them to solutions, and ensuring a memorable support experience that reinforces brand loyalty.
Responsibility
- Respond to customer inquiries via phone, email, and live chat with a friendly, solutions oriented approach
- Diagnose and resolve product or service issues, escalating when necessary
- Document all customer interactions in the CRM with accuracy and timeliness
- Collaborate with cross functional teams to address root causes and improve processes
- Maintain knowledge of products, promotions, and policies to provide accurate information
- Keep customers informed of progress and set realistic expectations
- Meet or exceed performance metrics such as response time and customer satisfaction
Qualification
- 1-3 years of customer service experience in a fast paced environment
- Excellent verbal and written communication skills
- Empathy, active listening, and problem solving
- Proficiency with CRM software and ticketing systems
- Ability to multi task and manage time effectively
- Strong attention to detail and accuracy
- Flexibility to work shifts including evenings or weekends if needed