Job description
Join NorthStar Solutions as a Customer Service Representative in Austin, TX. You will be the friendly voice of our brand, helping customers resolve inquiries with accuracy and empathy. This is a full-time role suited for problem-solvers who thrive in a fast-paced environment.
We value guest-centric service, clear communication, and proactive ownership. You will collaborate with sales and tech teams to ensure fast resolution and a delightful customer experience.
Responsibility
- Handle inbound inquiries via phone, email, and chat with a customer-first mindset.
- Document interactions accurately in the CRM and keep records up to date.
- Troubleshoot basic issues and escalate complex cases to appropriate teams.
- Provide product information, pricing, and order status with clarity.
- Identify opportunities to improve processes and customer satisfaction.
- Collaborate with cross-functional teams to resolve issues quickly.
- Meet or exceed quality and productivity metrics.
Qualification
- High school diploma or equivalent; associates degree preferred.
- 2+ years of customer service experience in a fast-paced environment.
- Strong verbal and written communication skills in English.
- Proficiency with CRM software and ticketing systems; basic Excel skills.
- Ability to multitask, manage time effectively, and stay organized.
- Empathetic, patient, and solution-oriented mindset.
- Able to work in shifts including occasional evenings; this is a full-time role.