Job description
NorthBridge Solutions is seeking a Customer Service Representative in Austin, TX to join our dynamic support team. This role focuses on delivering exceptional multi-channel support to our diverse client base.
As a Customer Service Representative, you will respond to inquiries via phone, email, and live chat, troubleshoot issues, and ensure every interaction delivers a best-in-class experience. You will collaborate with cross-functional teams to resolve problems quickly and accurately, while maintaining accurate records in our CRM.
We offer competitive compensation, comprehensive benefits, flexible scheduling options, and clear opportunities for career growth in a fast-paced, supportive environment.
Responsibility
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Diagnose and resolve product or service issues, guiding customers toward solutions
- Document interactions in the CRM with accurate, thorough notes
- Collaborate with internal teams (Sales, Product, Tech) to address customer needs
- Manage multiple inquiries concurrently while maintaining quality and speed
- Identify opportunities for process improvement and provide constructive feedback
- Maintain up-to-date knowledge of products, policies, and tools
- Meet or exceed service-level targets and customer satisfaction metrics
Qualification
- 2+ years of experience in customer service or support
- Excellent verbal and written communication skills
- Proven ability to troubleshoot and resolve complex issues
- Experience with CRM software (e.g., Salesforce, Zendesk) and multi-channel support
- Strong problem-solving, time management, and organizational skills
- Ability to work in a fast-paced environment and manage competing priorities
- Customer-focused mindset with a positive attitude and teamwork
- Bachelor's degree preferred but not required