Job description
Join our award-winning customer service team at Northbound Tech Solutions, a leader in consumer technology support. We value clear communication, empathy, and proactive problem solving. This full-time role in Austin offers growth opportunities, comprehensive benefits, and a modern, inclusive culture.
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance via phone, email, and live chat. You will listen, diagnose, and resolve inquiries while delivering exceptional service and building lasting relationships.
What you can expect: comprehensive health benefits, 401(k) with company match, generous paid time off, ongoing training, and a supportive team environment.
Responsibility
- Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
- Document inquiries and resolutions accurately in the ticketing system.
- Diagnose issues and provide clear, actionable guidance to customers.
- Collaborate with product and engineering teams to resolve complex problems.
- Identify trends and provide feedback to improve the customer experience.
- Maintain high customer satisfaction scores and meet service level targets.
Qualification
- 1+ year of customer service experience in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and ticketing systems.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
- Empathy, patience, and a customer-first mindset.