Job description
Join NovaBridge Solutions as a Customer Service Specialist and help create memorable customer journeys. This full-time role is based in Seattle, WA, offering competitive pay, comprehensive benefits, and a path for growth within a fast-moving, client-centric environment.
As the frontline ambassador, you will listen carefully, resolve issues quickly, and elevate customer satisfaction through thoughtful, proactive support. You’ll work cross-functionally with product, sales, and engineering to advocate for customers and drive improvements.
Responsibility
- Provide timely, professional, and empathetic support to customers via phone, email, and live chat
- Diagnose and resolve product issues, troubleshoot technical problems, and escalate when needed
- Document cases accurately in CRM and maintain high-quality data entry
- Collaborate with cross-functional teams to identify root causes and communicate customer feedback
- Manage a high-volume queue while maintaining service level targets
- Proactively follow up with customers to ensure successful outcomes and satisfaction
- Assist with product onboarding and introductory training for new users
- Identify opportunities to upsell or cross-sell relevant features in a respectful manner
Qualification
- 2+ years of customer service experience in a tech or SaaS environment
- Excellent verbal and written communication in English
- Experience with CRM systems (eg Zendesk, Salesforce) and ticketing workflows
- Strong problem-solving and conflict resolution abilities
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting
- Empathy, patience, and a customer-centric mindset
- Data entry accuracy and attention to detail
- Team player with a proactive, growth-driven attitude