Job description
Join a fast-growing, customer-centric company in Austin as a Customer Service Specialist. You’ll be the friendly voice and problem-solver for our customers, delivering timely, accurate, and empathetic support across channels. We value clarity, initiative, and continuous improvement.
In this role, you will partner with Sales, Product, and Engineering to resolve issues, document interactions, and ensure customers achieve success with our solutions. We offer a collaborative environment, structured onboarding, and clear paths for career growth.
Perks include competitive salary, comprehensive health benefits, 401(k) with company match, generous paid time off, and opportunities to develop your skills in a fast-paced, international company.
Responsibility
- Respond to customer inquiries via phone, email, and live chat with courtesy and accuracy
- Diagnose issues, troubleshoot with product teams, and provide clear solutions
- Document interactions and update CRM records to maintain a complete customer history
- Escalate complex cases to the appropriate teams while ensuring timely follow-up
- Offer product recommendations and upsell opportunities where appropriate
- Collaborate with Sales, Support, and Engineering to drive customer success metrics
- Contribute to knowledge base updates and process improvements
Qualification
- 2+ years of customer service experience in a fast-paced environment
- Excellent written and verbal communication skills
- Empathy, active listening, and problem-solving abilities
- Ability to multi-task and manage time effectively
- Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and basic data entry
- Bachelor’s degree or equivalent experience preferred
- Fluent in English; bilingual skills a plus
- Availability to work consistent shifts, including one weekend day if required