Job description
Join NovaStore Solutions as an Online Store Manager and lead the growth of our e-commerce channels. You will own product data, catalog updates, pricing, promotions, and merchandising to maximize conversion and revenue across platforms such as Shopify and WooCommerce.
In this role, you will collaborate with marketing, operations, and IT to ensure a seamless end-to-end customer experience, accurate order processing, and high levels of customer satisfaction. This is a full-time position based in New York City with flexible remote options for the right candidate.
Key Benefits: competitive salary, comprehensive health plans, 401(k) with match, generous PTO, and ongoing professional development.
Responsibility
- Oversee end-to-end online store operations across platforms (Shopify, WooCommerce, Magento) to ensure accurate product data, pricing, and promotions.
- Manage catalog curation, merchandising strategies, and onsite experience to maximize conversion and AOV (average order value).
- Monitor inventory levels, supplier relationships, and reorder points; coordinate with operations for timely fulfillment.
- Analyze performance metrics (traffic, conversions, revenue) and prepare actionable reports with recommended optimizations.
- Collaborate with marketing on campaigns, landing pages, SEO, and CRO initiatives to drive incremental sales.
- Own order processing accuracy, refunds/returns handling, and customer service escalation when needed.
- Lead onboarding and development of junior staff and external contractors in store operations and merchandising.
- Stay current with e-commerce trends and compliance requirements to protect brand integrity and data integrity.
Qualification
- Bachelor’s degree in Business, Marketing, IT, or related field; or equivalent practical experience.
- 3+ years in e-commerce/store management, merchandising, or operations.
- Proficiency with Shopify and/or WooCommerce; experience with Magento is a plus.
- Strong data analysis skills using Excel, Google Analytics, and internal dashboards; data-driven decision making.
- Experience with inventory management, vendor relations, and order fulfillment processes.
- Knowledge of SEO, on-site search optimization, and conversion rate optimization (CRO).
- Excellent communication, collaboration, and project management abilities; comfortable leading cross-functional teams.
- Ability to manage multiple priorities and adapt in a fast-paced, remote-friendly environment.