Job description
NovaStore Solutions is seeking a results-driven Online Store Manager to own the end-to-end ecommerce lifecycle for multiple client stores. This role is remote-friendly with occasional visits to our Berlin office. You will lead store operations, merchandising, promotions, and performance optimization to drive revenue and customer satisfaction.
As a key bridge between product, marketing, and logistics, you’ll implement scalable processes, manage catalogs, and optimize the customer journey from discovery to checkout.
Responsibility
- Own end-to-end store operations across Shopify and WooCommerce, including catalog, pricing, promotions, and on-site content.
- Develop merchandising strategies, category structure, and search optimization to maximize conversions.
- Oversee product onboarding, bulk uploads, variants, SKUs, and inventory synchronization.
- Manage order fulfillment, returns, refunds, and customer service to maintain 95%+ CSAT.
- Collaborate with marketing to plan campaigns, SEO, email, and paid ads; analyze results and iterate.
- Monitor KPIs (AOV, conversion rate, cart abandonment) and run data-driven experiments.
- Lead relationships with vendors, logistics partners, and freelancers; ensure timely project delivery.
Qualification
- 3+ years of experience in online store management or ecommerce operations for consumer brands.
- Proficiency with Shopify and WooCommerce; strong CMS and product data management skills.
- Strong merchandising, pricing strategy, and promotions planning capabilities.
- Experience with analytics tools such as GA4 and Shopify Analytics; data-driven decision-making.
- Excellent project management, organization, and cross-functional collaboration.
- Remote-friendly work style with strong communication and time-management skills.
- Fluent English; German proficiency a plus.