Job description
Join LuminaCare Technologies as a Senior Customer Service Representative in Austin, TX. You will be the first line of contact for our customers, delivering world class support and turning challenges into opportunities to delight. This full time role blends customer empathy with tech fluency, offering a clear path to advancement within a rapidly growing company.
We offer a competitive salary, comprehensive benefits, flexible scheduling, and a vibrant, inclusive culture that values initiative and collaboration.
Responsibility
- Provide proactive and responsive customer support via phone, email, and live chat.
- Diagnose issues, troubleshoot with customers, and guide them to swift resolutions.
- Document interactions in our CRM with accuracy and timeliness.
- Collaborate with product and engineering teams to escalate and resolve complex problems.
- Identify patterns and share insights to improve products and customer experience.
- Maintain a positive, professional demeanor reflecting our brand standards.
- Assist with onboarding and educate customers on features and best practices.
- Meet or exceed service level agreements and customer satisfaction targets.
Qualification
- 2+ years in customer service or a related role in tech or SaaS.
- Excellent verbal and written communication skills with a customer centric approach.
- Proficiency with CRM systems such as Zendesk or Salesforce and basic MS Office.
- Strong problem solving, active listening, and conflict resolution abilities.
- Ability to multitask and manage time effectively in a fast paced environment.
- Empathy, patience, and a friendly, professional demeanor.
- High school diploma required; bachelor's degree preferred.