Job description
Join People Advantage as a Technical Support Officer in Outdoor and Adventure Learning in the North Region. In this contract role, you will support a vibrant program portfolio that helps participants experience the outdoors, develop resilience, and learn through handsâon activities. You will work closely with program facilitators, instructors, and operations staff to ensure safety, reliability, and smooth delivery of all activities. Your technical savviness will help you set up and troubleshoot equipment, manage inventories, and support onâsite logistics for day trips and multiâday camps. We value clear communication, proactive problem solving, and a commitment to outstanding participant service. This position offers a competitive monthly salary, a structured contract, and opportunities to broaden your skills in program coordination, safety management, and outdoor education. If you enjoy fastâpaced environments, teamwork, and helping learners make meaningful connections with the natural world, this role could be a strong fit.
As part of our program operations team, you will be responsible for enabling successful adventures from start to finish, delivering reliable technical support and ensuring a safe, engaging experience for participants. You will collaborate with instructors and support staff to prepare gear, verify safety protocols, and coordinate logistics to meet program requirements. You will also assist with safety briefings, incident reporting, and maintaining equipment inventory to ensure gear is safe and ready for use. In addition, you will deliver friendly customer service to participants and guardians, support data entry and postâactivity reporting, and help capture learnings to improve future programs.
Responsibility
- Provide on-site technical support for outdoor activity programs, including equipment setup, maintenance, and troubleshooting.
- Assist with safety briefings, risk assessments, and incident reporting to ensure participant safety.
- Support program facilitators in coordinating schedules, transport, venues, and participant check-ins.
- Manage equipment inventory, maintenance, and inventory tracking; ensure gear is safe and ready for use.
- Deliver exceptional customer service to participants, parents, and partners; answer inquiries promptly.
- Assist with remote support via phone/email for participants and instructors as needed.
- Help with data entry, attendance, and reporting for program outcomes.
Qualification
- Experience in technical support, outdoor recreation, or camp operations.
- Knowledge of outdoor safety protocols and risk management.
- Strong communication and interpersonal skills; ability to work with diverse groups.
- Physical ability to lift equipment, set up shelters, and handle outdoor gear.
- Proactive problem-solving, attention to detail, and the ability to work under pressure.
- Basic first aid certification (preferred) or willingness to obtain.
- Customer service orientation with a helpful, can-do attitude.
- Experience coordinating activities or programs is a plus.