Job description
Are you passionate about providing excellent customer service and leading a team to success? Join Nexwave as a VIP Care Leader in Jakarta Raya!
In this role, you will be responsible for supervising a team of customer care representatives, ensuring VIP clients receive top-notch service and resolving escalated customer issues.
Responsibility
- Supervise a team of customer care representatives
- Ensure VIP clients receive exceptional service
- Resolve escalated customer issues
- Monitor performance metrics and provide coaching
- Collaborate with other departments to improve customer experience
Qualification
- Prior experience in a customer service leadership role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work under pressure and prioritize tasks
- Knowledge of customer service best practices