Job description
Join our fast-growing visa agency in the heart of Ubud, Bali as a Visa Support Specialist. You will collaborate with international clients and a skilled team to manage visa documentation, track application progress, and ensure compliance with immigration requirements. This role offers exposure to diverse cases, a dynamic team environment, and a clear path for professional development.
As a Visa Support Specialist, you will be responsible for gathering, organizing, and verifying documents, preparing applications, and submitting them through official immigration systems. You will maintain meticulous client records, monitor statuses, and communicate updates clearly and professionally. You will work closely with clients to resolve questions, address concerns, and deliver a smooth visa experience from intake to approval.
We are seeking a detail-oriented communicator who can balance multiple priorities in a fast-paced, team-driven setting. While prior experience in immigration support or visa processing is a plus, a proactive attitude, reliability, and eagerness to learn are equally important. The role offers competitive compensation, opportunities for growth, and a supportive culture focused on delivering exceptional client outcomes.
Responsibility
- Manage end-to-end visa document collection, verification, and filing for clients.
- Prepare and submit visa applications through official immigration systems with high accuracy.
- Monitor application statuses and proactively communicate updates to clients and internal teams.
- Maintain organized, confidential client records in our CRM and document management systems.
- Collaborate with consulates, government portals, and partners to resolve issues and expedite processing.
- Interpret policy changes and ensure compliance with local regulations and company standards.
- Provide exceptional client service, addressing questions, setting expectations, and coordinating next steps.
Qualification
- Fluent English; additional Indonesian or other languages are a plus.
- Previous visa processing, immigration support, or related experience preferred.
- Strong attention to detail with high accuracy in data entry and record keeping.
- Excellent written and verbal communication and a customer-service mindset.
- Proficiency with CRM, case management, and document management systems.
- Ability to work effectively in a fast-paced, team-oriented environment and manage competing priorities.