Job description
Join our team at Eastern Pretech as an Application Analyst where you will be responsible for overseeing and managing ITSM tickets related to enterprise applications to ensure timely resolution and proper status updates.
Responsibility
- Oversee and manage ITSM tickets related to enterprise applications
- Ensure timely resolution of tickets
- Provide proper status updates
- Collaborate with various teams to address application issues
- Analyze and report on application performance metrics
Qualification
- Bachelor's degree in Computer Science or related field
- Previous experience in ITSM or application support
- Strong knowledge of enterprise applications
- Excellent problem-solving skills
- Effective communication and teamwork abilities