Job description
Join our team at Kroll as an Application Support Analyst where you will be responsible for solving problems through critical analysis, consultative questioning, and relationship building. You will respond to incoming customer support questions and provide timely and effective solutions.
Responsibility
- Respond to customer support questions
- Provide timely solutions to technical issues
- Assist in troubleshooting user problems
- Collaborate with cross-functional teams to resolve issues
- Document support processes and solutions
Qualification
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in application support
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and in a team environment