Job description
Join Mula Patisserie as our Assistant Operations Manager and become a key member of our growth-minded bakery team in Batam. You will oversee day-to-day operations across production, inventory, and logistics to ensure our pastries reach customers fresh, on time, and to the highest quality standards. This role blends hands-on leadership with strategic planning, enabling you to optimize workflows, mentor staff, and support a delightful guest experience.
The ideal candidate thrives in a fast-paced food production environment, demonstrates strong attention to detail, and embraces continuous improvement. You will collaborate with procurement, production, and retail teams to implement best practices, monitor performance metrics, and maintain compliance with safety and hygiene standards.
Key responsibilities include scheduling production, managing inventory and vendor relationships, enforcing quality controls, coordinating with shipping and delivery partners, and driving cost-efficiency without compromising product quality. If you are passionate about pastry arts, operational excellence, and leading a motivated team, we want you on our crew.
Benefits include a competitive salary, opportunities for career growth, and a collaborative, inclusive work culture. Ready to contribute to the sweet success of Mula Patisserie? Apply today and become part of Batam's beloved bakery scene.
Responsibility
- Oversee daily bakery operations, ensuring smooth production flow and on-time delivery of products.
- Coordinate production scheduling, capacity planning, and resource allocation to meet demand.
- Monitor inventory levels, implement FIFO, and manage supplier relationships and procurement processes.
- Enforce quality assurance standards, food safety practices, and sanitation compliance across all teams.
- Lead and develop operations staff, assign tasks, and promote a culture of safety, teamwork, and continuous improvement.
- Analyze performance metrics (throughput, waste, labor efficiency) and drive cost optimization without sacrificing quality.
- Collaborate with retail and marketing teams to ensure product availability aligns with promotions and events.
- Develop and implement standard operating procedures (SOPs) to streamline workflows and training programs.
Qualification
- Bachelor's degree in operations management, industrial engineering, business administration, or a related field (or equivalent experience).
- Proven experience in bakery, food production, or manufacturing operations; 2+ years in a supervisory or managerial role is preferred.
- Strong knowledge of inventory management, procurement, and vendor relations.
- Excellent leadership, communication, and problem-solving skills; ability to motivate a diverse team.
- Familiarity with food safety standards (HACCP, GMP) and sanitation practices.
- Analytical mindset with ability to interpret data, identify trends, and implement improvements.
- Proactive, organized, and able to manage multiple priorities in a fast-paced environment.
- Proficiency with ERP or inventory management software and MS Office or Google Workspace.