Job description
Join Private Advertiser as a Cafe Supervisor in Kuala Lumpur
We are seeking a passionate, driven cafe professional to lead daily floor operations and uphold exceptional customer service. As a Cafe Supervisor, you will be the face of our vibrant cafe, ensuring guests receive fast, friendly, and accurate service while maintaining smooth operations and a positive team environment. This role is ideal for someone who thrives in a fast-paced hospitality setting, loves mentoring others, and is committed to delivering memorable guest experiences in every interaction.
You will work closely with store management to implement service standards, manage staffing and shift scheduling, monitor inventory, and support the creation and execution of promotions and menu updates. This position offers growth opportunities within a supportive team culture, competitive compensation, and the chance to shape the guest experience in a high-energy cafe atmosphere. If you have a customer-first mindset, strong leadership, and a track record of operational excellence, we want to meet you.
This role also emphasizes teamwork, training, and continuous improvement—skills that help you advance in hospitality leadership. We provide ongoing training, performance coaching, and opportunities to enhance your career in the cafe and broader hospitality industry.
Responsibility
- Lead daily cafe operations to ensure fast, friendly, and accurate service from opening to closing.
- Manage front-of-house activities, including seating, order flow, and guest satisfaction recovery.
- Supervise, train, and schedule a small team of baristas and junior staff; conduct briefings and performance feedback sessions.
- Ensure adherence to health, safety, and hygiene standards, including daily cleanliness checks and proper food handling.
- Oversee cash handling, POS operations, and daily reconciliations with accuracy and integrity.
- Monitor inventory levels, place timely orders, and coordinate with suppliers to minimize waste.
- Collaborate with management on promotions, menu changes, and guest experience enhancements.
Qualification
- Minimum 1-2 years of front-of-house or cafe supervisory experience in a fast-paced environment.
- Proven leadership and team-management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills; strong guest service orientation.
- Solid understanding of cash handling, POS systems, and basic reporting.
- Ability to multitask, prioritize, and perform well under pressure while maintaining composure.
- Knowledge of food safety and hygiene practices; relevant certifications preferred.
- Proactive problem-solving attitude with a focus on continuous improvement and guest satisfaction.