Job description
Join Direka Katering as a Cafe Supervisor and lead our café team to deliver outstanding guest experiences. In this role, you will oversee daily cafe operations, mentor and coach staff, and ensure every cup and plate meets our high standards of quality and presentation. We offer competitive compensation, performance bonuses, and clear opportunities for career growth within a supportive, team‑oriented environment. If you are passionate about hospitality, enjoy developing talent, and excel at delivering warmth and efficiency to customers, we want you on our team.
As the Cafe Supervisor, you will partner with kitchen and service teams to maintain smooth service flow from opening through closing. You will implement training programs, monitor hygiene and safety compliance, manage inventory, and ensure accurate cash handling and POS operations. This role is ideal for a motivated leader who thrives in a fast-paced café setting and is committed to providing a memorable guest experience while driving store performance and profitability.
Evidence of your impact will include improved service times, consistent product quality, high customer satisfaction scores, and a collaborative team culture. Direka Katering is dedicated to helping you grow—whether you pursue advanced café management, operations, or culinary leadership—through structured development, supportive feedback, and rewarding bonuses tied to performance.
Responsibility
- Lead and motivate the café team to deliver exceptional guest experiences from opening to closing.
- Oversee daily cafe operations to ensure accurate, timely, and quality service.
- Train, coach, and develop team members; conduct performance checks and provide constructive feedback.
- Maintain strict adherence to food safety, hygiene standards, and health regulations; monitor cleanliness of the service area and dining space.
- Manage inventory, perform stock checks, and coordinate with suppliers to prevent shortages.
- Handle cash, POS transactions, and cash reconciliation with accuracy and integrity.
- Collaborate with kitchen staff to ensure smooth interdepartmental communication, product presentation, and执行 promotions or upsell opportunities.
Qualification
- Minimum 2 years of experience in a cafe/restaurant supervisory or team lead role.
- Strong leadership and people-management skills with the ability to motivate a diverse team.
- Excellent customer service and communication abilities; bilingual in English and Malay preferred.
- Solid knowledge of food safety and hygiene practices; HACCP or similar certification is a plus.
- Ability to work flexible hours, including weekends and public holidays; reliable and punctual.
- Proficiency with POS systems, basic cash handling, and numerical accuracy.
- Strong problem-solving, time management, and multitasking capabilities under pressure.
- Proactive, team-oriented, and service-driven with a positive attitude and strong work ethic.