Job description
Join Roshan Strategi Nusantara as a Collection Officer and play a pivotal role in our finance operations. In this contract position based in Jakarta Utara, you will manage active receivables, ensure timely payments, and build strong relationships with customers to protect revenue and maintain customer trust. You will be part of a collaborative finance team that values accuracy, accountability, and proactive communication.
As a Collection Officer, your day-to-day includes monitoring outstanding balances, following up with customers, and coordinating with internal teams to resolve payment issues. You will generate statements, apply payments, and maintain meticulous records in the accounts receivable system. You will also analyze aging reports to identify risk, propose actions, and escalate delinquent accounts according to policy. This role requires strong communication skills, attention to detail, and a proactive approach to problem solving.
We offer a competitive monthly salary, a clear contract path, and opportunities to grow within a growing organization that supports professional development. If you are results-driven, customer-focused, and comfortable working in a fast-paced environment, we would love to hear from you.
Roshan Strategi Nusantara is committed to integrity and excellence in financial operations. This role provides exposure to diverse clients across industries and a chance to contribute to process improvements that enhance efficiency and accuracy in our billing and collections workflow.
Responsibility
- Monitor and manage accounts receivable to minimize past-due balances.
- Contact customers via phone, email, and letter to collect payments while preserving strong relationships.
- Reconcile customer accounts, verify payment postings, and resolve discrepancies.
- Prepare and send invoices, statements, and reminder notices.
- Collaborate with Sales, Finance, and Customer Service to resolve disputes and ensure timely collections.
- Escalate delinquent accounts to management per policy and coordinate with legal when needed.
- Maintain accurate records in the AR system, generate aging reports, and track payment promises.
- Support process improvements in collections and cash application.
Qualification
- Diploma or bachelor's degree in Accounting, Finance, or a related field; relevant experience considered.
- Minimum 1-2 years of experience in accounts receivable or debt collection.
- Strong verbal and written communication skills in Indonesian; English is a plus.
- Proficiency with ERP/CRM systems (eg SAP, Oracle, or similar) and MS Excel.
- Attention to detail, numerical accuracy, and data entry speed.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused with negotiation and conflict-resolution skills.