Job description
Income Insurance Limited is seeking a results-driven Credit Control Executive to join our Singapore finance team. In this role, you will be responsible for monitoring customer accounts, recovering overdue payments, and maintaining strong client relationships while ensuring compliance with internal controls and regulatory requirements. The successful candidate will work cross-functionally with sales, customer service and billing to optimize cash flow and minimize aging receivables.
Key responsibilities include managing the end-to-end credit control process, contacting customers, negotiating repayment plans, resolving disputes, and applying appropriate collection strategies. You will analyze aged debt reports, identify at-risk accounts, and implement proactive collection actions while documenting all interactions in the ERP system. You will also support the billing team with order-to-cash processes, investigate discrepancies, and assist in dispute resolution to maintain high customer satisfaction.
We offer a collaborative, data-driven environment with opportunities for professional growth, competitive compensation, and a comprehensive benefits package. If you are a persuasive communicator with a keen eye for detail and a solid understanding of accounts receivable best practices, we would love to hear from you.
Responsibility
- Manage the end-to-end credit control and collections process for an assigned portfolio
- Monitor accounts receivable aging, identify delinquencies, and implement action plans
- Contact customers via phone and email to secure payments and negotiate repayment arrangements
- Resolve disputes and billing discrepancies in collaboration with sales and operations
- Reconcile accounts and ensure accurate posting of receipts in the ERP system
- Maintain thorough documentation of all collection activities and outcomes
- Collaborate with finance and risk teams to improve cash flow and reduce credit risk
- Uphold compliance with internal controls and applicable laws and regulations
Qualification
- Diploma or degree in Finance, Accounting or a related field
- 3+ years of experience in credit control, accounts receivable or collections
- Strong communication and negotiation skills with a customer-centric approach
- Proficiency in MS Excel and experience with ERP systems (eg, SAP, Oracle, or similar)
- Knowledge of Singapore debt collection regulations and compliant collections practices
- Ability to manage multiple accounts under targets with accuracy and speed
- Analytical mindset with attention to detail and problem-solving abilities
- Team-oriented with the ability to work cross-functionally in a fast-paced environment