Job description
We are looking for a Customer Care Officer to join our team in Jakarta Raya. The ideal candidate will be maximum 25 years old, have a Diploma/Degree in any field, and either a fresh graduate or with some experience. The candidate should have a neat appearance and possess the following qualities:
Responsibility
- Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints and issues in a timely manner
- Providing product information and assistance to customers
- Handling customer refunds and exchanges
- Monitoring customer satisfaction levels
Qualification
- Excellent communication skills
- Ability to work well under pressure
- Attention to detail
- Problem-solving skills
- Customer-oriented mindset