Job description
Join Mouser Electronics as a Customer Service Representative / Customer Development Representative in Jakarta Raya!
Are you passionate about helping customers and building professional relationships? Mouser Electronics is seeking a dedicated and enthusiastic Customer Service Representative / Customer Development Representative to provide outstanding service and support to our valued customers. In this pivotal role, you will process orders, manage customer inquiries, and contribute to our ongoing business growth. If you thrive in a dynamic environment and are committed to excellence, we want to hear from you!
At Mouser Electronics, we believe in cultivating a positive work culture and providing the tools for you to succeed and grow in your career. As part of our team, you’ll be the voice of the company and a key point of contact for our partners. Don’t miss this opportunity to make an impact in a global leader in electronics distribution.
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Process orders, quotes, and RFQs accurately and efficiently.
- Maintain detailed and accurate records of customer interactions and transactions.
- Assist customers in product selection and provide technical information when required.
- Proactively identify customer needs and provide relevant solutions to drive customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues and ensure seamless service delivery.
- Support business development by identifying upselling and cross-selling opportunities.
- Participate in regular training and stay up-to-date with product and service knowledge.
Qualification
- Minimum diploma or bachelor’s degree in any discipline, preferably in business or related field.
- Proven experience in customer service, call center, or sales support environment.
- Excellent communication skills in English and Bahasa Indonesia, both written and verbal.
- Strong problem-solving skills with a customer-oriented mindset.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Familiarity with CRM systems and MS Office Suite.
- Exceptional interpersonal skills and team player attitude.
- Attention to detail and high level of accuracy in data entry and order processing.