Job description
Lead a team, achieve targets, and ensure every customer interaction is valuable. Join us as a Team Leader in our Contact Center at ATC!
Responsibility
- Lead and motivate a team of customer service representatives.
- Set clear goals and KPIs for the team.
- Monitor team performance and provide feedback for improvement.
- Handle escalated customer inquiries and issues.
- Collaborate with other departments to ensure seamless customer experience.
Qualification
- Prior experience in a similar role in a call center environment.
- Excellent communication and leadership skills.
- Strong problem-solving abilities.
- Ability to prioritize and delegate tasks effectively.
- Customer-focused mindset.