Job description
Overview
Join Kalman Marketing Agency as a Customer Service Admin and become a key member of our client-focused team in Denpasar, Bali. This role serves as the frontline ambassador, delivering best-in-class service to every client while seamlessly supporting administrative operations that keep campaigns running smoothly.
As a Full-time Customer Service Admin, you will engage with customers via phone, email, and live chat, resolve inquiries, document issues, and coordinate with internal teams to ensure timely resolutions. You will maintain accurate records in our CRM, assist with order processing and campaign administration, and help prepare reports that track satisfaction and performance metrics. We value clear communication, empathy, organizational excellence, and a proactive problem-solving mindset.
This is a growth-oriented role within a dynamic marketing agency. You will collaborate with marketing and sales professionals to enhance the customer journey, identify opportunities for process improvements, and contribute to the success of client programs in Bali and beyond. Kalman Marketing Agency offers a supportive team culture, opportunities for development, and a competitive salary for the right candidate.
Location: Denpasar, Bali. Language requirements: English and Indonesian proficiency. Employment type: Full-time. If you are passionate about helping customers and want to grow your career in a vibrant agency environment, apply today.
We welcome applicants who are detail-oriented, customer-centric, and comfortable working with cross-functional teams. You will gain exposure to a wide range of marketing campaigns, learn best practices in customer support, and build skills in data entry, CRM administration, and performance reporting.
Responsibility
- Serve as the first point of contact for customers via phone, email, and chat with professionalism and courtesy.
- Resolve routine inquiries, troubleshoot issues, and document all interactions in the CRM with accuracy.
- Coordinate administrative tasks for client campaigns, including data entry, scheduling, and file management.
- Maintain and update customer records, ensuring data integrity and privacy across systems.
- Collaborate with marketing and sales teams to ensure timely delivery of services and a positive client experience.
- Track and report on customer service metrics such as response times, resolution rates, and customer satisfaction.
- Assist with order processing, refunds, and post-sales follow-ups as needed.
- Identify opportunities to streamline processes and improve the customer journey, sharing insights with leadership.
Qualification
- Proven experience in customer service or administrative support, preferably in a marketing or agency environment.
- Excellent written and spoken English and Indonesian with strong interpersonal skills.
- Proficient in using CRM software, Microsoft Office or Google Workspace, and comfortable with data entry.
- Strong organizational abilities with the capacity to multitask and prioritize in a fast-paced setting.
- Problem-solving mindset, empathy, and a customer-first attitude.
- Team-oriented, proactive, and capable of collaborating across departments.
- Authorized to work in Indonesia and available for full-time employment in Denpasar, Bali (on-site).
- Willingness to learn and grow in a dynamic marketing environment; prior experience with reporting is a plus.