Job description
Make a difference in everyday healthcareâapply today!
Maxicare is seeking motivated Allied Health graduates to join our Customer Support team in Cagayan de Oro. In this role, you will be the first point of contact for Maxicare members and healthcare providers, delivering empathetic service, accurate information, and timely solutions. This is an excellent entryâlevel opportunity to launch a meaningful career in health insurance and patient services with a well-respected employer in the Philippine healthcare space.
As a frontline support specialist, you will help members navigate plan benefits, enrollment, claims, and service options across multiple channels (phone, email, and chat). You will diagnose issues quickly, guide customers through self-service options when possible, and collaborate with internal teams to resolve complex inquiries. Your thorough documentation in our CRM will ensure consistent, high-quality service while contributing to knowledge base improvements for future interactions. If youâre a recent Allied Health graduate who loves helping others and thrives in a fast-paced, patient-centered environment, this is the role for you.
Join Maxicare and grow professionally while making a tangible impact on everyday healthcare for Filipinos.
Responsibility
- Serve as the frontline contact for members and providers via phone, email, and chat, delivering courteous, accurate assistance.
- Assist with enrollment, benefits inquiries, claims status, eligibility, and plan features.
- Document interactions in the CRM, track cases, and ensure timely resolution within defined service levels.
- Verify member identity and handle data with strict confidentiality and compliance with privacy policies.
- Educate customers about plan options, allowances, and available services; upsell where appropriate within policy guidelines.
- Collaborate with medical networks, billing, and operations teams to resolve complex issues.
- Maintain up-to-date knowledge of Maxicare products, benefits, and processes; contribute to knowledge base improvements.
Qualification
- Graduate of an allied health program or a related health care field.
- Strong verbal and written communication skills in English and Filipino; excellent active listening.
- Customer service experience is a plus; healthcare or BPO exposure is preferred.
- Basic understanding of medical terminology and health insurance concepts.
- Proficiency with CRM software and MS Office; ability to learn new tools quickly.
- Problem-solving mindset, attention to detail, and ability to multitask in a fast-paced environment.
- Empathetic, patient-focused attitude with a commitment to privacy and data protection.
- Eligibility to work in the Philippines; willingness to work a possible shift schedule.