Job description
Staffinc Group is seeking a proactive Delivery Operations Coordinator to ensure seamless last-mile execution from our distribution centers to customers in Jakarta Selatan. In this role, you will bridge communication between couriers, warehouse teams, store partners, and customers, ensuring timely, accurate, and quality service. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced logistics environment. If you are passionate about optimizing delivery processes and keeping stakeholders informed, this is your opportunity to contribute to a growing team.
As a Delivery Operations Coordinator, you will be responsible for coordinating daily delivery routes, monitoring courier performance, troubleshooting delivery issues, and maintaining clear, proactive communication with all parties involved. You will collaborate with the warehousing team to manage inventory levels, prepare dispatch documentation, and uphold safety and service standards.
We offer a collaborative work environment, opportunities for growth, and a competitive compensation package. Join Staffinc Group and help us deliver remarkable customer experiences.
Responsibility
- Coordinate daily delivery operations, ensuring on-time pickups and arrivals and efficient routing.
- Communicate clearly with couriers, warehouse staff, drivers, and internal stakeholders to resolve issues quickly.
- Monitor courier performance metrics and implement improvements to reduce delays.
- Maintain dispatch records, delivery confirmations, and customer notifications with accuracy.
- Collaborate with warehouse team to manage outbound inventory and optimize packing and labeling processes.
- Assist in planning and prioritizing delivery tasks based on orders and SLAs.
- Escalate and troubleshoot delivery exceptions while maintaining professional customer service.
- Support process improvements and SOP updates to enhance overall logistics efficiency.
Qualification
- Proven experience in logistics, delivery operations, or courier coordination (1-3 years preferred).
- Strong communication and negotiation skills in Indonesian and English.
- Familiarity with dispatch systems, route planning software, and warehouse management practices.
- Detail-oriented with excellent organizational and time-management abilities.
- Ability to work under pressure in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving mindset with proactive troubleshooting skills.
- Customer-service oriented with a professional demeanor.
- Basic computer literacy (MS Office/G Suite) and data entry accuracy.