Job description
Exis, a global IT support leader, invites you to join our Singapore team as a Desktop Support Technician. In this full-time role, you will provide frontline IT support to end users, handling hardware, software, and connectivity issues with professionalism and a focus on exceptional customer service. You will diagnose problems, guide users through solutions, document incidents in our ticketing system, and collaborate with regional support teams to ensure fast resolution and minimal downtime.
As part of the Exis IT support ecosystem, you will gain exposure to a wide range of technologies and client environments, including Windows and macOS endpoints, Microsoft 365, Active Directory, VPN, and imaging/deployment tasks. We value initiative, clear communication, and a proactive approach to knowledge sharing. This is a fantastic opportunity to grow your hands-on technical skills while delivering high-impact support in a dynamic, client-facing setting.
Responsibility
- Provide on-site and remote desktop support to end users in Singapore, resolving issues with hardware, software, printers, and peripherals.
- Troubleshoot Windows 10/11 and macOS environments, including performance issues, configuration, and updates.
- Manage user accounts, permissions and access control in Active Directory; assist with Microsoft 365 configuration and email issues.
- Image, deploy, and configure workstations and laptops; perform OS deployment, patch management, and software installation.
- Configure and support network connectivity, VPN, printers, and peripheral devices; assist with basic network troubleshooting.
- Document incidents and solutions clearly in the ticketing system; prioritize and escalate according to SLAs; maintain knowledge base.
- Collaborate with Level 2/3 teams and vendors for complex issues; communicate status and resolutions to users and stakeholders.
- Adhere to security policies, data protection guidelines, and change management processes; participate in continuous service improvement initiatives.
Qualification
- 1-3 years of hands-on desktop support experience in a corporate IT environment.
- Strong customer-service orientation with excellent communication skills in English (spoken and written).
- Solid experience with Windows 10/11, macOS, Microsoft 365, and Active Directory.
- Familiarity with ITIL concepts, incident and request management, and ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Basic networking knowledge (DNS, DHCP, VPN) and printer/configuration experience.
- Ability to troubleshoot hardware issues (PCs, laptops, peripherals) and perform imaging/deployment tasks.
- Desire to learn, adapt to new technologies, and work collaboratively in a global team; vendor coordination is a plus.
- Relevant certifications such as CompTIA A+, Microsoft MTA/MCSA or equivalent are preferred.