Job description
Join YUNS & HOT CRUSH SDN. BHD as a Duty Manager in Kuala Lumpur!
Are you a dynamic, motivated individual with a passion for hospitality and exceptional customer service? We are looking for a highly organised and trilingual (English, Malay, and Mandarin) Duty Manager to join our team. This is an exciting opportunity to develop your career in the thriving Food & Beverage (F&B) industry with one of Kuala Lumpur’s leading establishments. If you thrive in a fast-paced environment, excel at problem-solving, and believe in delivering top-tier guest experiences, we want you on our team!
As a Duty Manager, you will be pivotal in overseeing daily operations, managing staff, and ensuring every guest enjoys a superior F&B experience. You will lead by example, resolve issues promptly, and maintain the highest standards of operational efficiency and customer satisfaction. Join us if you are ready to take the next step in your hospitality career!
Responsibility
- Oversee daily F&B operations to ensure seamless service and outstanding guest satisfaction.
- Supervise and motivate staff, ensuring all team members adhere to company standards and policies.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner.
- Coordinate with various departments to ensure smooth functioning of all restaurant and hospitality services.
- Monitor inventory levels, place orders, and manage stock efficiently.
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Train, mentor, and evaluate team members to foster a productive work environment.
- Prepare daily reports and support management with operational data and recommendations.
Qualification
- Trilingual proficiency in English, Malay, and Mandarin (both spoken and written).
- Prior experience in the F&B industry or hospitality management preferred.
- Age between 20 and 28 years old.
- Strong leadership, organisational, and interpersonal skills.
- Excellent communication abilities and customer service mindset.
- Ability to thrive in a fast-paced, high-pressure environment.
- Willingness to work flexible shifts, including weekends and holidays.
- Possess a positive attitude, attention to detail, and a hands-on approach.