Job description
At Roche, we believe that access to reliable diagnostics plays a critical role in improving patient outcomes. As a Field Service Engineer, you will be the face of Roche's service excellence on the ground in Jakarta and wider Indonesia. You will install, service, and maintain Roche diagnostic instruments in hospital and clinical labs, ensuring uptime and peak performance.
In this role you will perform preventative maintenance, calibrations, troubleshooting, software updates, and rapid repairs. You will work closely with lab staff, hospital biomedical teams, and Roche Global Service to resolve complex issues. You will also provide hands-on training to operators and clinicians, sharing best practices for safe and compliant instrument use.
As part of Roche's commitment to patient outcomes, you will adhere to GMP/GLP, ISO, and local regulations, ensuring proper documentation, service reports, and safety compliance. The position requires on-site travel across Jakarta and surrounding areas, with occasional nationwide travel as needed. You will manage spare parts inventory, maintain accurate service records in Roche's CRM, and contribute to continuous improvement initiatives.
We seek a proactive, customer-focused engineer who can communicate clearly, handle high-pressure situations, and collaborate with diverse teams to deliver reliable diagnostics that clinicians trust every day.
Responsibility
- Install, service, repair, and calibrate Roche diagnostic instruments at hospital and clinic sites in Jakarta and surrounding regions.
- Perform routine preventive maintenance and software updates according to approved SOPs and regulatory standards.
- Diagnose and troubleshoot complex instrument failures; coordinate with global service and product specialists for swift resolution.
- Manage on-site spare parts and consumables; document service activities and outcomes in the CRM system.
- Provide on-site and remote training to biomedical staff and lab technicians to maximize instrument utilization and safety.
- Ensure compliance with GMP/GLP, ISO 13485, safety policies, and local regulatory requirements; maintain thorough service records.
- Deliver excellent customer service by communicating clearly, setting realistic expectations, and following up on service tickets to drive uptime.
Qualification
- Bachelorās degree in Biomedical Engineering, Electrical/Electronic Engineering, or a related field (or equivalent practical experience).
- 3+ years of field service experience with medical devices or diagnostic instruments; experience with Roche products is a plus.
- Strong diagnostic, troubleshooting, and hands-on repair skills; ability to interpret schematics and instrument manuals.
- Excellent communication and interpersonal skills; fluency in English and Indonesian preferred.
- Willingness to travel locally within Jakarta and nationally as required; valid driverās license; ability to lift up to 25 kg.
- Proficiency with service reporting tools, CRM/ERP systems, and basic computer networks.
- Commitment to quality, compliance, and patient safety with a customer-centric mindset.