Job description
Join Fork Bakery and Grill Restaurant Kuta Bali as Floor Captain and lead our Front of House team in the vibrant resort area of Kuta. In this pivotal role, you will supervise dining room service, coordinate guest flow, and uphold the high standards that make our brand memorable. The Floor Captain acts as a bridge between guests, servers, bartenders, and kitchen staff, ensuring every table receives attentive, accurate, and timely service. You will play a key role in training staff, coaching performance, and maintaining a welcoming atmosphere that encourages guests to return.
We offer a competitive monthly salary in the range of IDR 4,000,000 to IDR 5,000,000, comprehensive health coverage, and robust opportunities for career growth within Bali's dynamic hospitality scene. This full-time position supports a diverse, friendly team in a fast-paced environment, with flexible scheduling to balance work and personal life. As part of our team, you will contribute to a culture of hospitality, cleanliness, and safety that delights guests and drives repeat visits.
Key responsibilities include greeting guests, managing seating and reservations, supervising service staff, ensuring service standards, handling guest feedback professionally, coordinating with kitchen for timely dish delivery, and maintaining cleanliness and safety standards in the dining area. You will also train new team members, monitor stock and equipment readiness, and participate in daily briefings to optimize guest satisfaction. Your leadership will help us deliver memorable dining experiences and uphold our brand promise in Bali's thriving food scene.
As Floor Captain, you will mentor a team of servers and host staff, fostering professional growth and a culture of teamwork. You will utilize your communication and organizational skills to anticipate guest needs, manage busy periods, and maintain high standards of hygiene and safety. Experience with guest recovery, upselling techniques, and beverage service is a plus. We value diversity, continuous learning, and your enthusiasm for delivering exceptional dining experiences.
Responsibility
- Lead and supervise Front of House team, ensuring superior guest experiences from arrival to departure.
- Manage seating, reservations, and waitlists; optimize dining room flow during peak periods.
- Uphold service standards, maintain menu knowledge, and coordinate with kitchen for timely orders.
- Train, coach, and develop team members; provide constructive feedback and performance recognition.
- Monitor cleanliness, safety, and health regulations; enforce hygiene protocols in the dining area.
- Handle guest feedback professionally and resolve issues with courtesy and speed.
- Coordinate with bar and kitchen teams to ensure smooth service and accurate beverage and dish delivery.
- Assist during busy periods and support event or banqueting service as needed.
Qualification
- Minimum 2 years of experience in front-of-house leadership within hospitality or food service.
- Proven track record as a floor captain or supervisor with a strong guest service orientation.
- Excellent communication skills in English; Indonesian language is a plus.
- Ability to lead a team, delegate tasks, and maintain composure in a fast-paced environment.
- Knowledge of POS systems and basic restaurant operations.
- Strong problem-solving, conflict resolution, and decision-making abilities.
- Professional grooming and a customer-first mindset.
- Flexible availability, including evenings, weekends, and holidays.