Job description
Join Private Advertiser, a fast-growing player in the food and beverage industry, based in Tangerang, Banten. This contract opportunity offers a clear path to leadership, hands-on operations, and the chance to shape exceptional guest journeys in a dynamic, guest-first environment.
As a Floor Supervisor, you will oversee daily floor operations, coordinate front-of-house and back-of-house activities, and ensure every service touchpoint meets our standards for quality, speed, and safety. You will collaborate closely with cooks, servers, and hosts to deliver seamless service, manage queue and table turns, and champion health, safety, and hygiene protocols in line with company SOPs.
We value proactive, detail-oriented leaders who can mentor teammates, manage shifts, and monitor performance against targets. Your insights will inform inventory levels, ordering accuracy, and cost control while maintaining a positive, collaborative work environment. This role is ideal for someone with a passion for hospitality, excellent communication, and the ability to thrive in a fast-paced setting.
What you'll do includes supporting guest requests, resolving concerns with empathy, and ensuring consistent service delivery across the floor. The position is on-site in Tangerang and offers competitive compensation within the local market, along with opportunities for professional development and career progression.
Responsibility
- Oversee daily floor operations across service areas, ensuring smooth, efficient service delivery and a memorable guest experience.
- Lead and supervise floor staff, assign tasks, and provide ongoing coaching and performance feedback.
- Ensure adherence to health, safety, and sanitation standards; enforce SOPs and food safety guidelines.
- Monitor guest experience, respond to feedback, and coordinate with kitchen and service teams to maintain timely service.
- Manage inventory, stock levels, and par levels; assist with receiving and storage processes.
- Support scheduling, shift planning, and labor cost controls to optimize staffing levels.
- Collaborate with management to train new hires and foster a positive, teamwork-driven environment.
- Monitor KPIs such as order accuracy, table turnover, upselling, and service times; report findings to the supervisor/manager.
Qualification
- Proven experience as Floor Supervisor or similar role in hospitality or Food & Beverage.
- Strong leadership and communication skills with ability to motivate teams.
- Excellent customer service and problem-solving abilities; guest-centric mindset.
- Knowledge of health, safety, and sanitation regulations; familiarity with HACCP and SOPs.
- Ability to work in a fast-paced environment; flexibility with shift patterns, including weekends/evenings.
- Proficiency with POS systems, basic math, and cash handling.
- High school diploma or equivalent; degree in Hospitality or related field preferred.
- Availability to work on-site in Tangerang and collaborate with cross-functional teams.