Job description
Join our team at SotoGrande Hotel & Resort as a Front Office Associate where you will be responsible for providing exceptional guest service, managing check-ins and check-outs, and handling reservations to ensure a seamless experience for our guests.
Responsibility
- Greet and assist guests in a friendly and professional manner
- Handle check-in and check-out procedures efficiently
- Manage guest reservations and inquiries
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a tidy and welcoming front desk area
Qualification
- Prior experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Proficiency in MS Office and hotel management software
- Ability to multitask and work well under pressure
- Attention to detail and problem-solving ability