Job description
Join Elijah Royce Hotel & Residences Inc, a premier hospitality property in Dasmarinas City, Cavite, where guest experience is our top priority. We are seeking a proactive Front Office Clerk who thrives in fast-paced environments and enjoys delivering outstanding service from check-in to check-out. As a core member of our front desk team, you will be the first point of contact for guests, handling inquiries, reservations, and smooth arrivals with warmth and efficiency. This role offers exposure to a variety of guest touchpoints and the chance to build a rewarding career in hospitality operations.
Key responsibilities include warmly greeting guests, processing reservations via our property management system, updating guest profiles, handling phone calls and email inquiries, coordinating with housekeeping and maintenance, upselling services when appropriate, resolving issues with courtesy and discretion, and maintaining a clean, organized front desk area while upholding safety and privacy standards.
We are looking for a professional, articulate communicator who can multitask, stay organized under pressure, and collaborate with colleagues across departments to ensure seamless guest experiences. A strong orientation toward service excellence, attention to detail, and a positive, can-do attitude are essential for success in this role. You will also assist with basic concierge tasks, such as arranging transportation, delivering wake-up calls, and ensuring guest requests are completed promptly.
Why join Elijah Royce Hotel & Residences Inc? We invest in our people through comprehensive training on hotel systems, customer privacy, and safety protocols, plus opportunities for career advancement within our growing brand. We offer a competitive salary within the local market, a supportive team environment, and staff benefits that recognize and reward your contributions. If you are passionate about hospitality and committed to delivering memorable guest experiences, we want to hear from you.
Responsibility
- Greet guests warmly and manage the check-in and check-out process with accuracy and efficiency.
- Manage reservations and guest profiles using the property management system; update room status and accounting records.
- Answer phone calls, respond to emails, and handle guest inquiries with professionalism and a friendly demeanor.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues promptly.
- Process payments, manage deposits, and ensure accurate billing during check-in/out.
- Upsell hotel services and features, promote in-house promotions, and provide personalized recommendations.
- Maintain a neat, welcoming front desk and lobby area; enforce safety, security, and privacy protocols.
- Support guests with concierge tasks (transportation, directions, wake-up calls) and assist with special requests as appropriate.
Qualification
- Minimum 1 year of front desk or guest services experience in hospitality (training accepted).
- Excellent verbal and written communication skills in English; fluency in Filipino is a plus.
- Proficiency with property management systems (PMS) and general computer literacy (MS Office or equivalents).
- Strong multitasking ability, composure under pressure, and a keen eye for detail.
- Customer-service oriented with a friendly, professional appearance and demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as required.
- Knowledge of local attractions and transportation; aptitude for upselling and promoting services.
- High school diploma or equivalent; hospitality-related degree is a plus.