Job description
Kickstart your hospitality career with Marriott International by joining our Hotel Internship Program as a Front Office Intern in Mandaue City, Cebu. This immersive opportunity blends classroom theory with hands-on practice across front desk operations, guest services, and hotel leadership. You will learn from seasoned Marriott professionals who will mentor you as you observe and participate in day-to-day hotel operations, from guest arrivals to check-out departures, and everything in between.
As a Front Office Intern, you will be part of a dynamic team responsible for creating memorable first impressions. You'll assist with guest check-in and check-out, manage reservations, handle guest inquiries, and coordinate with other departments to fulfill requests. You'll also gain experience with the hotel's property management system, POS, and the tools that power flawless guest experiencesâwhile upholding Marriott's standards of service, safety, and hospitality.
This program emphasizes growth, accountability, and teamwork. You will develop professional communication skills, learn effective problem-solving, and build a customer-service mindset that can launch a long, successful career in hospitality. Marriott International is known for nurturing talent and providing clear pathways for advancementâeven for internship participants.
Program details vary by location, but typically include structured onboarding, mentorship, hands-on tasks, and opportunities to contribute to real guest experiences. If you are currently pursuing or recently completed a degree in Hospitality, Tourism, Business, or a related field, this internship offers an excellent entry point into one of the world's leading hotel brands. Apply today to begin your journey with Marriott International.
Responsibility
- Greet guests at the front desk with warmth and professionalism, setting a positive tone for every stay.
- Process check-ins and check-outs efficiently using the hotel management system; manage guest requests and inquiries.
- Manage reservations, room assignments, and upsell opportunities while maintaining accurate guest profiles.
- Collaborate with Housekeeping, Concierge, and other departments to fulfill guest needs and ensure seamless operations.
- Maintain a clean, organized front desk area and adhere to Marriott safety and security standards.
- Support administrative tasks including data entry, reporting, and internal communications.
- Handle guest feedback with courtesy and escalate issues to supervisors when needed.
- Provide excellent customer service while upholding Marriott brand values and service excellence.
Qualification
- Enrolled in or recently completed a degree in Hospitality, Tourism, Business, or a related field.
- Strong customer service orientation with professional, clear communication skills.
- Proficiency in English; additional languages are a plus.
- Familiarity with front desk operations or hotel PMS; willingness to learn and adapt.
- Ability to multitask, stay organized, and remain calm under pressure.
- Positive attitude, reliability, and a collaborative team spirit.
- Willingness to learn and adapt in a fast-paced hotel environment; flexible schedule.
- Available to work a schedule that may include evenings, weekends, and holidays.